Text Book Centre Kenya - FAQ Knowledge Base

## Introduction

Welcome Message:

👋 Hi there! Welcome to Text Book Centre. How can I help you today?

Main Categories:

1. General Information

2. Products & Services

3. Online Orders & Delivery

4. Returns & Refunds

5. Warranty & Guarantee

6. Events & Membership

---

## 1. General Information

### Operating Hours

Answer: Please click on the link below to view our branch operating hours: https://textbookcentre.com/store-locator/ (Hours may vary during public holidays - check our social media for updates)

### Branch Locations

Answer: Please click on the link below to locate our branches near you: https://textbookcentre.com/store-locator/

### Contact Details

Answer: You can get in touch with us via:

- Phone: +254 111 011 300

- Email: online.orders@tbc.co.ke

- Website: https://textbookcentre.com

### Buy a Gift Voucher

Answer: Gift vouchers can be purchased from any of our retail stores at the cashier counter.

---

## 2. Products & Services

### Corporate & Bulk Purchase

Answer: We serve schools, institutions, and corporate clients with bulk orders, competitive pricing, flexible payment terms, and delivery arrangements. Contact us at customerservice@tbc.co.ke or +254 708 344 142 / 0708 344 143.

### E-Books

Answer: We have a wide selection of E-books available. Click on this link to explore available titles https://textbookcentre.com/product-category/ebooks/.

### Find a Specific Product or Book

Answer: Please share the name of your product or the title of the book and one of our agents will reach out to you shortly.

### School Book Fund

Answer: We make school book procurement simple and stress-free!

Our services include:

- Complete book-list fulfilment

- Institutional pricing

- Flexible payment terms

- Scheduled nationwide delivery

For assistance, please reach out to our School Listing Team at booklisting@tbc.co.ke.

---

## 3. Online Orders & Delivery

### Order School Supplies Online

Answer: You can order school supplies online by clicking on this link https://textbookcentre.com/find-your-school-list, your school and place an order directly from our website to be delivered to your preferred location.

If you cannot find your book list, you can submit your school list by clicking on this link https://textbookcentre.com/school-list and our team members will share a quotation on your email.

### Delivery Options

Answer: We have flexible delivery options as follows:

Deliveries within Nairobi:

- Collect at your nearest TBC store - Usually Available To Collect Within 24 Hours for Orders Placed By 3pm, Mon – Fri. Sat by 12pm.

- Express Delivery - Order By 3 PM on weekdays, Get It By 8pm (Nairobi Only).

- Standard Delivery - Get It Within 48 Hours when you order before 3pm (Free Shipping Over KSh 3000).

Deliveries outside Nairobi:

- Wells Fargo Delivery - Get It Next Working Day, when you order before 3pm on weekdays.

- EMS Posta Nationwide - Collect from Your Nearest Post Office (Free Shipping Over KSh 3000).

Deliveries out of Kenya:

- International Delivery - Get It Globally Within 2–3 Weeks.

### Track My Order

Answer: You can track your order by clicking on https://textbookcentre.com/track-order. Enter your order number along with the email address you used when placing the order.

### Order Follow-Up

Answer: Please share your order number and email address that you used to place the order and we will help you track your order status.

---

## 4. Returns & Refunds

### Return/Exchange Policy

Answer: Yes, returns and exchanges are possible within our terms and conditions https://textbookcentre.com/returns-refunds-shipping-policy.

### How to Use a Store Credit Voucher

Answer: Here is how it works:

- Voucher will be sent to you via email

- Present the physical voucher to the cashier at any TBC store

- Valid for 1 year from the date of issue

- Can only be used once for the full amount in a single transaction

- Redeemable only at any TBC store (not online)

---

## 5. Warranty & Guarantee

### Warranty on Tech Products

Answer: All our tech items come with a manufacturer's warranty. At TBC, you can expect the following warranty period:

- Laptops/computers: 1-3 years

- Tablets: 1 year

- Printers: 1 year

- Accessories: 6 months - 1 year (T&C's Apply)

Please note that your purchase receipt and warranty card will be required to process warranty claims.

---

## 6. Events & Membership

### Loyalty Program

Answer: Sign up by clicking on https://textbookcentre.com/join-tbc-loyalty-program/ and you will be awarded points for every transaction. By choosing to receive updates from us, you’ll be the first to know about:

Earn points & save on your next purchase
Exclusive deals tailored to you
Early access to new arrivals
VIP invites to store events
Alerts when your favorites are back

### Check Loyalty Points

Answer: How to check your loyalty points balance:

- Look at the bottom of your transaction receipt where your points balance is printed

- Ask the cashier at any store to check your balance for you.

### Upcoming Events

Answer: We host book launches, author signings, workshops, and reading clubs at our larger branches (Sarit Centre, Two Rivers, Village Market, Garden City & The Hub). Follow our social media for upcoming events.

### New Products and Promotions

Answer: 👉 Visit our website: https://textbookcentre.com/search-results/?lp=offer to explore new products and current promotions.